Terms & Policies
Order Terms Overview
We accept Paypal payments, which in turn can accept Visa, Mastercard, Discover & American Express. No Paypal account is required to process your payment. We also accept direct credit card payments through Stripe. No credit card information will ever been stored on this website. Payments are due at time of purchase.
We try our best to ship items within 2 business day as long as they are in stock. Your items will ship to the address you provided us, with the shipping method you choose at checkout. If there are any problems with the address or shipping method we will call you to correct any problems. We will contact you to make arrangements for local pickup options. See more details in the Terms section below.
We currently ship to all 50 states in the US. All orders are shipped via USPS.
Orders Not Received
If you have not received your items, please contact USPS with your tracking number to inquire where your package is. Once your package has left our shop, we are not responsible for it. We are also not responsible for any damages to products incurred during transit. We ensure that all fragile items are packed securely. Should damage occur to your package, please contact us so we may help you resolve the problem quickly.
Please Note: Candles, melts & soaps are sensitive to heat and may melt slightly during the shipping process, or you may notice ‘sweating’ on the top of your product. This is normal will not affect the overall product in any way.
Our orders are checked thoroughly when we package items for shipping. Please unpack everything and search inside the box (and among all packing materials such as peanuts) before contacting us about a missing item.
If you need to cancel an order, please contact us immediately. If the order has not shipped yet, we can cancel the order. A small processing fee may apply. If the order has already shipped, please refer to our return policy. See more details in the Terms section below
We do not accept returns on any used items. Please contact us within 14 days to arrange for a return. All items must be returned within 21 days. Evergreen Candle Co. is not responsible for any shipping costs on returned items. Items not returned in original condition may incur charges.
If you receive an order where we have made an error, please contact us immediately with the details. We will work with you to get your order corrected at no additional charge.
If you receive an order that that has been damaged, you can refuse the package and have it sent back. Should you not be available when the package is delivered and you receive it damaged, please contact us and we will work with you to get it resolved. We will require a photo of the damaged item(s). See more details in the Terms section below
What information we collect
We collect any and all information that you enter on this Website or provide to us by any other form of communication, including, but not limited to electronic mail, regular mail and phone calls. We collect the following information about you:
- Identifying information – Name
- Identifying information – Postal / Shipping address
- Identifying information – Billing address
- Identifying information – Phone number
- Identifying information – IP address
- Identifying information – Email address
- Financial information – Card expiration date
- Financial information – Credit card or debit card number
- Financial information – Card CVV (security code)
How we may use your information
We may use the information that you provide us for the following:
- Marketing and advertising
- Participation in surveys and contests
- Processing or fulfilling orders or transactions
- Processing payments
- Providing customer service
- Verifying customer information
With whom we share your information
We share your personal information with the following categories of third parties:
- Email marketing vendors
- Financial transactions processors
Sale of your information
We do not sell your personal information. Nevada residents – if you would like to opt out of future sales, please contact us.
A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
- Analyze our web traffic using an analytics package
- Identify if you are signed in to the Website
- Test content on the Website
- Store information about your preferences
- Recognize when you return to the Website
Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.
This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.
This Website uses the following analytics program(s) to collect information about you and your behaviors: Self-Hosted Matomo Analytics. To opt-out, please follow this link or block tracking through your browser.
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track
Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track (“DNT”). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.
Newsletter & Mailing Lists
We use MailerLite to manage our email marketing subscriber list and send emails to our subscribers. MailerLite is a third-party provider, which may collect and process your data using industry standard technologies to help us monitor and improve our newsletter. You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.
- By phone number: (360) 268-8165
- By mail: 1087 Lewis River Rd #155, Woodland, WA 98674
Terms of Service
Please read this Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://www.evergreencandleco.com Website (the “Website”) operated by Evergreen Candle Co., a(n) Sole Proprietorship formed in Oregon and Washington, United States (“us”, “we”, “our”) as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.
By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.
Our offers and pricing
We offer goods on this Website. The price of these goods can be found listed on the Website. This price does not include taxes or other fees that you may be charged.
When you make a purchase on the Website, you will be able to choose the third party payment processor that will collect your payment information and process your payment. We allow you to make purchases using the following third party payment processors: PayPal and Stripe. We are not responsible for the collection, use, sharing or security of your billing information by these third party payment processors. The following payment method(s) are accepted by the third party payment processors: American Express, MasterCard, and Visa.
You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.
We offer cancellations on purchases made of the goods offered on our Website. We offer cancellations only prior to shipment. You may cancel your order by contacting us.If you cancel your purchase, you will be charged a cancellation fee. The cancellation fee shall be as follows: Based on fees and order processing.. We will issue you a partial refund of the purchase price that you paid if you cancel your purchase.
We reserve the right to cancel your purchase for any reason, in our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased.We will let you know immediately if we plan on cancelling your purchase.
We will issue a partial refund of the purchase price that you paid if we cancel your purchase.
We offer refunds on purchases made of the goods offered on our Website. To qualify for a refund, you must submit your request to us within 14 days of your purchase date by contacting us.
We offer refunds on any purchases of the goods offered on our Website for the following reason(s) only: the wrong product or service was provided. Please note that we do not offer refunds for any other reasons other than those listed above.
You are required to ship your purchased goods back to us to receive a refund. We will not be able to issue you a refund if you do not ship the goods back to us. You will be responsible for paying all shipping and handling costs on any purchases that you are requesting a refund on. Please ship your purchased item(s) to us at the following address:
Evergreen Candle Co.
1087 Lewis River Rd #155,
Woodland, WA 98674
When you purchase our goods, either we or a third party will ship these goods to you. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies. Please contact us to gain access to the third party’s identity and policies.
When you purchase our goods, the cost of the shipping will be calculated and presented to you during the checkout process.
The amount of time that it will take to ship the goods to you will be calculated and presented to you when you place your order.
No warranty on purchases
The items or services displayed or sold on this Website are provided “as is”. No warranty, express or implied (including any implied warranty of merchantability, of satisfactory quality or fitness for a particular purpose or use) shall apply to any items or services displayed or sold on this Website, whether arising by law, course of dealing, course of performance, usage of trade or otherwise.
You agree that the remedies for breach of this Terms of Service as it relates to your purchase shall be:
- price reduction
- reject the goods, services or digital products
You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. These remedies intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.
When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Website or a third party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We reserve the right to terminate your account anytime at our sole discretion. You can terminate your account by contacting us.
Comments and uploading content
By submitting a comment or uploading content onto this Website, you grant Evergreen Candle Co. a worldwide, non-exclusive, perpetual, royalty-free license to reproduce, publish and distribute the comment or content. When you make a comment or upload any content onto this Website, you agree that such comment or content may be viewed by other parties and it is your responsibility to ensure that the comment or content does not contain any confidential or proprietary information. You are also responsible for ensuring that your content or comment does not violate any laws, rules or regulations. We reserve the right to remove any content or comment at any time in our sole discretion.
The following is a non-exhaustive list of types of content or comments that you are prohibited from posting on our Website:
- Content that harrasses others
- Content that is discriminatory or offensive
- Swearing, name calling and otherwise abusive content
- Pornographic and sexually explicit content
- Content displaying, depicting or suggesting violence
- Content that exploits or abuses children
- Content encouraging or committing illegal acts
- Content sharing personal information without consent
- Content infringing on someone’s rights, including intellectual property rights
- Content advertising products or services without our permission
- Content whose purpose is spamming others
You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:
- Impersonating or attempting to impersonate Evergreen Candle Co. or its employees, representatives, subsidiaries or divisions
- Misrepresenting your identity or affiliation with any person or entity
- Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material
- Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability
- Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website
- Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website
- Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose
- Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials
- Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website
- Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack
- Otherwise attempting to interfere with the proper working of the Website
- Using the Website in any way that violates any applicable federal, state or local laws, rules or regulations
No warranty on Website
This Website are provided “as is”. No warranty, express or implied (including any implied warranty of merchantability, of satisfactory quality or fitness for a particular purpose or use) shall apply to this Website, whether arising by law, course of dealing, course of performance, usage of trade or otherwise.
Availability, errors and inaccuracies
We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.
Damages and limitation of liability
In no event shall Evergreen Candle Co. be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, relating to or in any way connected with your access to, display of or use of this Website or with the delay or inability to access, display or use this Website, including but not limited to your reliance upon opinions or information appearing on this Website; any computer viruses, information, software, linked websites operated by third parties, products or services obtained through this Website, whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes or otherwise, even if Evergreen Candle Co. has been advised of the possibility of such damages.
Links to third party websites
This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Intellectual property and DMCA notice and procedure for intellectual property infringement claims
All contents of this Website are ©2014 – 2020 Evergreen Candle Co. or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of Evergreen Candle Co. and are either registered trademarks, trademarks or otherwise protected intellectual property of Evergreen Candle Co. or third parties in the United States and/or other countries.
If you are aware of a potential infringement of our intellectual property, please contact us.
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.
If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights – DMCA.” Your notice to us must include the following information:
- An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest
- A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work
- Your name, email, address and telephone number
- A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law
Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.
You may submit your claim to us by contacting us at:
Evergreen Candle Co.
1087 Lewis River Rd #155
Woodland, WA 98674
Governing law, severability, dispute resolution and venue
These Terms shall be governed and construed in accordance with the laws of the state of Washington, United States, without regard to its conflict of laws provisions. These terms shall not be governed by the United Nations convention on contracts for the sale of international goods, the Uniform Commercial Code, nor Incoterms.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website, and supersede and replace any prior agreements we might have had with you regarding the Website.
Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Cowlitz County, Washington.
You and Evergreen Candle Co. agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any class or representative action.
Changes to Terms of Service
We reserve the right to make changes to these Terms of Service at any time. We will notify you immediately of making any changes to these Terms of Service via by posting the updated terms of service to this website.
Please read this Disclaimer carefully before using the https://www.evergreencandleco.com Website (the “Website”) operated by Evergreen Candle Co., a(n) Sole Proprietorship formed in Oregon and Washington (“us,” “we,” “our”) as this Disclaimer contains important information regarding limitations of our liability. Your access to and use of the Website is conditional upon your acceptance of and compliance with this Disclaimer. This Disclaimer applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Disclaimer. If you disagree with any part of this Disclaimer, then you do not have our permission to access or use the Website.
We reserve the right to amend this policy at any time without any prior notice to you.