Terms & Policies
We accept Paypal payments, which in turn can accept Visa, Mastercard, Discover & American Express. No Paypal account is required to process your payment. Payments are due at time of purchase.
We try our best to ship items within 2 business day as long as they are in stock. Your items will ship to the address you provided us, with the shipping method you choose at checkout. If there are any problems with the address or shipping method we will call you to correct any problems. We will contact you to make arrangements for local pickup options.
We currently ship to all 50 states in the US. All orders are shipped via USPS.
Orders Not Received
If you have not received your items, please contact USPS with your tracking number to inquire where your package is. Once your package has left our shop, we are not responsible for it. We are also not responsible for any damages to products incurred during transit. We ensure that all fragile items are packed securely. Should damage occur to your package, please contact us so we may help you resolve the problem quickly.
Please Note: Candles, melts & soaps are sensitive to heat and may melt slightly during the shipping process, or you may notice ‘sweating’ on the top of your product. This is normal will not affect the overall product in any way.
Our orders are checked thoroughly when we package items for shipping. Please unpack everything and search inside the box (and among all packing materials such as peanuts) before contacting us about a missing item.
If you need to cancel an order, please contact us immediately. If the order has not shipped yet, we can cancel the order at no charge to you. If the order has already shipped, please refer to our return policy.
We do not accept returns on any used items. Please contact us within 14 days to arrange for a return. All items must be returned within 21 days. Evergreen Candle Co. is not responsible for any shipping costs on returned items. Items not returned in original condition may incur charges.
If you receive an order where we have made an error, please contact us immediately with the details. We will work with you to get your order corrected at no additional charge.
If you receive an order that that has been damaged, you can refuse the package and have it sent back. Should you not be available when the package is delivered and you receive it damaged, please contact us and we will work with you to get it resolved. We will require a photo of the damaged item(s).
What information we may collect and store
We receive and store any and all information that you enter on this website or provide to us by any other form of communication, including, but not limited to: electronic mail, regular mail, and phone calls.
The information that we collect and store includes information that may be used to identify you, such as name, mailing address, billing address, email, phone number, username, and password.
A cookie is a small piece of data sent from a website and stored on your computer by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The website can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
- Analyze our web traffic using an analytics package.
- Identify if you are signed into the website.
- Test content on the website.
- Store information about your preferences.
- Recognize when you return to the website.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the website.
This website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that they cannot use this website.
This website uses Google Analytics and other analytics programs to collect information about you and your behaviors. If you would like to opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
How we may use your information
We may use the information that you provide us for the following: analytics, contact you, provide services, answer questions, send you email newsletters, register for an account, and resolve disputes.
Sale of your information
We do not sell your personal information.
With whom we share your information
We may share any and all of your information with the following: email marketing and parties that need to operate the website.
Other than as set out above, we will notify you when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
This website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their privacy policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Do Not Track Signals
Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. We do not support Do Not Track (” DNT “). You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Opting out of us collecting personal information
You may opt-out of us collecting your personal information at any time by not inputting data into our website, by clicking unsubscribe on emails, and by contacting us.
Newsletter & Mailing Lists
We use MailerLite to manage our email marketing subscriber list and send emails to our subscribers. MailerLite is a third-party provider, which may collect and process your data using industry standard technologies to help us monitor and improve our newsletter. You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.
We reserve the right to amend this policy at any time without any prior notice to you.
- By email: firstname.lastname@example.org
- By phone number: (360) 268-8165
- By mail: 1087 Lewis River Rd #155, Woodland, WA 98674
Please read these terms and conditions carefully before using https://www.evergreencandleco.com operated by Evergreen Candle Co., a Sole Proprietorship formed in Washington as these terms and conditions contain important information regarding limitations of our liability. Your access to and use of our website is conditional upon your acceptance of and compliance with these terms. These terms apply to everyone, including, but not limited to visitors, users and others, who wish to access or use our website.
By accessing or using our website, you agree to be bound by these terms. If you disagree with any part of the terms, then you do not have our permission to access or use our website.
When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on our website.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our website or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. You can terminate your account by doing the following: by emailing us.
We hereby disclaim all warranties and conditions with regard to this information, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.
Availability, Errors and Inaccuracies
We assume no liability for availability, errors, or inaccuracies in the information provided on this website. We may experience delays in updating information on the website and in our advertising on other websites. The information, products, and services found on the website may contain errors or inaccuracies or may not be complete or current. Products may be incorrectly priced, described inaccurately, or unavailable on the website, and we cannot guarantee the accuracy or completeness of any information found on the website. We expressly reserve the right to correct any pricing errors on our website.
We make no representations about the suitability of the information, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by us. We disclaim all warranties and conditions that this website, its servers, or any email sent from us are free of viruses or other harmful components.
Links to Third-Party Sites
This website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
All content on this website, including the words, information, documents, design, graphics, photographs, images and all other information and intellectual property, registered and unregistered is our property and is protected by the United States intellectual property laws. Some images are sourced from third party stock sites. These images remain under the terms of their respective sites as required. Other logos, products and company names mentioned herein may be the trademarks of their respective owners.
When you access this website, you agree that you will not copy, duplicate or steal the content. Any unauthorized use of this content is a violation of these terms and we reserve the right to prosecute as allowed by law.
You may link back to any blog posts or articles on this website that are publicly available. However, you should give credit by providing a hyperlink back to this website. Requests to use this content should be submitted through the contact form. Due to the nature of the internet, links on this website may have changed. We make no representations to the accuracy of links or sites shared.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim on our contact page and include in your claim a detailed description of the alleged infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”.
You may be held accountable for damages (including costs and attorneys’ fees) for any misrepresentation or bad faith claims on the infringement of any content found on and/or through the website on your copyright.
Any user-generated content on this website will be publicly available to other users. This may be through blog comments or social media posts. By posting or submitting any material to this site, you are warranting that you are the owner of such materials and you are at least 18 years old.
By submitting any content or materials to this website, you agree to give us an unlimited license so that this content can be shared on this website. This includes your permission that the content you submit may be a part of the current or future existence of our website. You are granting the right to be identified as the author of any of your contributions.
We reserve the right to remove any content that we determine to be unlawful, inappropriate, offensive or otherwise objectionable or in violation of any party’s intellectual property or these terms. We also reserve the right to remove undesirable comments or shares on our blog and social media channels.
Governing Law, Severability, Dispute Resolution, and Venue
These terms shall be governed and construed in accordance with the laws of Washington, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding our website and supersede and replace any prior agreements we might have had between us regarding the website.
Any controversy or claim arising out of or relating to these terms and conditions including, without limitation, the interpretation or breach thereof, shall be resolved in a court of competent jurisdiction in Washington.
We reserve the right to amend this policy at any time without any prior notice to you.