Frequently Asked Questions
Here are some of the most common questions we get about our products, and some tips and tricks.
Ordering
Why do you not offer free shipping?
The saying ‘Nothing in life is free’ is very fitting here. Everyone who only offers free shipping is making it up somehow. Either the product cost has been raised to compensate or they add extra charges somewhere like a membership (think Amazon).
We choose not to play that game. Our product price does not change no matter where you find them or how much you buy. And we understand that shipping costs are rising.
To help with the rising costs, we offer static flat-rate shipping and limited free shipping. $10 to Oregon, Washington, or Idaho and $12 to the rest of the US including Alaska and Hawaii. Orders over $75 qualify for free shipping automatically.
Offering reduced rates, or even free shipping does cost us some. However, we believe in our products and want them accessible despite the increasing shipping rates. We hope you enjoy them.
I'm local. Can I pick up my order?
We offer a local pickup and delivery option based on your zip code. When you enter your shipping address during checkout or in the cart the option will show if your zip code qualifies. There is a charge of $4 for this service, to cover time and gas to meet with you.
What shipping method do you use?
All our orders will ship using USPS Priority Mail services. Normally this will get your package to you in 1 to 3 days after it ships. Sometimes it takes a little longer. You will be provided a tracking number so you can watch the progress of your package. Using USPS Priority Mail also gives your package insurance to help should the unintended (lost, damaged) happen. Large orders may require a signature on delivery.
Candles & Melts
What makes Evergreen Candle Co. candles better?
Our candles are made from a 100% soy wax blend. We chose to go with a natural soy ingredient to make our candles healthier for your home. Paraffin candles are made from petroleum, coal or shale. As you would not run your car in your living room, burning a paraffin candle can produce a lot of the same toxins. The soybeans used to create our wax are a sustainable source and the wax is biodegradable. Anytime you burn a candle there is soot, but soy candles produce less soot when burned properly, and that means less soot in your home. Our candles also use eco-friendly wicks made of cotton with paper core. Some candles burn a metal core producing even more toxins.
Our scents are also made with clean fragrances. Learn more about the benefits and why you want clean fragrance in your candles, melts, or soaps.
Help! My candle is yellowing.
The soy wax that we use in combination with fragrances that contain vanilla content may yellow. This happens most often when exposed to sources of strong UV light, such as fluorescent lights and direct sunlight. The burn of these candles will not be changed, but we do recommend that you store them and burn them out of direct sunlight to avoid yellowing. Most buyers use their candle or melt before they begin to yellow.
Why does my candle end up with a ‘Mushroom’ on top of the wick?
The wicks we use are designed to be self-trimming. But, sometimes un-burnt particles will accumulate at the tip of the wick. This creates a mushrooming effect. When this happens your candle will not burn at its best. To help lower the amount of soot your candle will produce, trim your wick to around a 1/4″. When burning your candle, if the wick becomes long, or starts smoking a lot, put out your candle. Let it cool for at least 3 hours, trim the wick and begin burning again.
There is moisture on top of my candle. Why?
When exposed to warmth, candles and melts may start to sweat. This is a natural side effect of soy candles. It happens mostly in warm environments and can be minimized by simply keeping your candle or melt in a cooler area when storing. It will not change the burn of performance.
How do I clean up old wax from my melt dish?
Soy wax is biodegradable. You can clean out your jars or spent melts wax and dispose of in your compost pile. We do not recommend pouring unused wax down the drain, as you may clog your drain pipes. Soy wax will not evaporate entirely from our melts before the scent has left. Some wax will remain and need to be disposed of. Use hot soapy water to clean the jars or containers. They can then be reused for other purposes. A neat trick we use to clean up our melt dish is to place the tray in the freezer. After frozen you should be able to pop the remaining wax from the tray.
What do you recommend to help my candle burn the best?
Burn your candle for at least as long as your candle is wide to help prevent tunneling. Our candles should be burned for an average of 3-4 hours or until the melt pool is all the way across the candle. For safety, keep your candle away from other burnable materials. Do not burn your candle for more than 6 hours. Stop candle use when you are within 1/4″-1/2″ of the bottom of the container.
Have a question that you don’t see an answer to? Visit our contact page and get your question answered.