Frequently Asked Questions

Here are some of the most common questions we get about our products, and some tips and tricks.

Candles & Melts

What makes Evergreen Candle Co. candles better?

Our candles are made from 100% soy & bees wax. We chose to go with a natural soy ingredient to make our candles healthier for your home. Paraffin candles are made from petroleum, coal or shale. As you would not run your car in your living room, burning a paraffin candle can produce a lot of the same toxins. The soybeans used to create our wax are a sustainable source grown in the United States. By choosing soy wax we are supporting American farmers and the US economy. Soy candles can burn 30-50% longer and do not contain the toxins that paraffin candles have. Anytime you burn a candle there is soot, but soy candles produce less soot when burned properly, and that means less soot in your home. Our candles also use eco-friendly wicks made of cotton with paper core. Some candles burn a metal core producing even more toxins.

Why does my candle end up with a ‘Mushroom’ on top of the wick?

The wicks we use are designed to be self-trimming. But, sometimes unburnt particles will accumulate at the tip of the wick. This creates a mushrooming effect. When this happens your candle will not burn at its best. To help lower the amount of soot your candle will produce, trim your wick to between 1/4″ and 1/2″. When burning your candle, if the wick becomes long, or starts smoking a lot, put out your candle. Let it cool for 1-2 hours, trim the wick and begin burning again.

How do I clean up old wax from my melt dish?

Soy wax is bio-degradable. You can clean out your jars or spent melts wax and dispose of in your compost pile. We do not recommend pouring unused wax down the drain, as you may clog your drain pipes. Soy wax will not evaporate entirely from our melts before the scent has left. Some wax will remain and need to be disposed of. Use hot soapy water to clean the jars or containers. They can then be reused for other purposes. A neat trick we use to clean up our melt dish is to place the tray in the freezer. After frozen you should be able to pop the remaining wax from the tray.

What do you recommend to help my candle burn the best?

Burn your candle for at least as long as your candle is wide to help prevent tunneling. Our candles should be burned for an average of 2-3 hours or until the melt pool is all the way across the candle. For safety, keep your candle away from other burnable materials. Do not burn your candle for more than 4 hours. Stop candle use when you are within 1/4″-1/2″ of the bottom of the container.

Have a question that you don’t see an answer to? Visit our contact page and get your question answered.